1 Job in Hesston, KS
The Citizens State Bank is Hiring a Teller Supervisor Near Hesston, KS
Regional Teller Manager/Market President
- High school diploma or equivalent required. Some college experience preferred but not required.
- 1 or more year(s) of banking experience or employee management experience required.
- Spanish bi-lingual capabilities are a plus.
- Recommended 1 Year of Customer Service Experience.
The Teller Supervisor is responsible for the teller/customer service employees of the location(s) in coordination with the Regional Teller Manager (RTM) (where applicable). Works with the RTM to implement policies, procedures and marketing philosophy as set forth by Senior Management and/or the Board of Directors. Ensures that the location(s) is a healthy and safe environment. Strives to maintain a customer-oriented focus while meeting bank and compliance guidelines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Responsible for managing staffing to include interviews, performance reviews, corrective action, training, etc. in coordination with the RTM.
- Responsible to make sure that adequate coverage is scheduled for the location(s) at all times by working with appropriate staffing personnel including teller float schedule. Must be able to cover as needed when the location(s) is short-staffed.
- Full understanding and ability to train staff effectively in all duties as described in the Teller/CSR job description and checklist. Must be able to utilize “teachable moments” for continual training of employees and make continuous training a natural and normal part of day-to-day operations.
- Ensure staff is cross trained in all location's specific duties as well as distribution of duties – for example, balance vault, ATM machine, various reports, etc.
- Would be expected to fill in for Deposit Account Specialist. Must be the “New Account Expert” in the location(s). Plays the role of “Personal Banker” in product understanding (all bank products) and be able to cross sell all bank products, including loan, trust and investment products to customers as opportunities arise and refer customers to the correct bank representative.
- Prepare necessary reports for the Deposit Account Specialist.
- Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to Supervisor.
- For new accounts - Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, customer due diligence-beneficial ownership, identifying high risk accounts at account opening, and reporting suspicious activities to Supervisor or BSA Department.
- Must be a notary.
- Expected to work in the Saturday rotation.
- Would be expected to “float”, if necessary, in market area (at the discretion of the RTM).
- Must be able to communicate to co-workers and customers concisely to answer questions, explain nuances of transactions, clarify new procedures, and ask questions for clarification.
- Must take the lead in recognizing and preventing fraud and proactively teaching employees to do the same.
- Must be able to work well with other Teller Supervisors/RTMs to adopt and create procedures to implement changes.
- Must be able to pay attention to details while performing multiple tasks simultaneously for periods of 2 hours or longer.
- Must possess strong interpersonal skills when interacting with internal and external customers.
- Must show up to work regularly without excessive absences.
- Must be able to demonstrate strong computer skills including MS applications, loan software, etc.
- Must have fluency in English for effective job performance. Must be able to speak clearly, distinctly and be understood by co-workers and customers. Bi-lingual is a plus but not necessary.
- Handwriting must be legible and in standard bank-specified format for clear reading by scanners and software.
- Numbers must be recorded on forms in correct and accurate order and entered into computer systems in correct and accurate order.
- Writing skills must include the ability to spell correctly and use proper grammar and punctuation. This includes both e-mail and formal letters.
- Must be able to learn new duties and procedures and implement them into work habits within bank-specified timelines.
- Must be able to see in order to view a computer screen, count money, know when a customer needs assistance, and follow security procedures.
- Must be able to hear and understand customer requests.
- Must be able to read accurately and retain information that was read and apply it.
- Must be able to lift and carry 20 pounds.
- Must be able to stand or sit for long periods (4 hours or more). Requires ability to sit at higher than standard chair height or the ability to stand for periods of 4 hours or more, as well as the ability to safely and efficiently move to different stations in the teller area, most/all of which are higher than desk height.
- While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Customer/Client Focus.
- Decision Making.
- Technical Capacity.
- Problem Solving Abilities.
- Stress Management/Composure.
- Manager/Leader.
- Communication Proficiency.
- Flexibility
This position has supervisory responsibilities.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is a full-time position.
Ineligible for full or part time remote work or work from home due to business and customer facing needs.
Non-exempt
Limited travel from bank location to another bank location required from time-to-time.
Job Summary
Full Time
Banking
$34k-42k (estimate)
01/31/2024
05/24/2024
citizensbank.net
TEAGUE, TX
25 - 50
1920
SHERRIE NOLAND
$5M - $10M
Banking
Related Companies
About The Citizens State Bank
Citizens State Bank is a family-owned bank headquartered in Woodville that has been serving its communities for 95 years. In addition to providing traditional banking services, the bank caters to a wide range of clients including individuals, small businesses, and middle-market companies.
The job skills required for Teller Supervisor include Customer Service, Problem Solving, ATM, Attention to Detail, Computer Systems, Bank Secrecy Act, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Teller Supervisor positions, which can be used as a reference in future career path planning. As a Teller Supervisor, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Teller Supervisor. You can explore the career advancement for a Teller Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Teller Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Teller Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Teller Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Teller Supervisor jobs
Only need a high school diploma to get hired.
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Step 3: View the best colleges and universities for Teller Supervisor.
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